We strongly encourage payments by online mode for sake of health and safety of our customers and product delivering partners during these trying times.
As we believe in thrilling our customers, we also provide an option to pay in instalments. Refer “When can I pay in instalments?”.
We will delight you by activating the strong support capability of TimbreSonic, which will help to reduce your obvious discomfort due to this exception.
Please write to us at support@timbresonic.com giving these details: your name; products intended to be purchased; and payment details (without quoting any PIN or CVV number).
On tracking the payment, we will create an order for you and confirm order details to you. Dispatch of products, and order tracking, will follow in the usual way.
Alternatively, if the payment cannot be tracked to our account, then we will inform you to contact your Bank for refund, which will be processed as per its policy.
TimbreSonic aspires to build long-term customer relationships over individual instance of sale. So, if an order is inadvertently placed, we will be pleased to cancel it for a valid reason.
However, if the product has been despatched, then no cancellation is typically possible. In exceptional cases, we may still cancel the order.
To initiate an order cancellation, please email support@timbresonic.com quoting your name, order number and reasons for cancellation.
You can call our toll-free number: 1800 212 6775 (10:00 am to 5:00 pm, Monday to Saturday).
We do our best to keep you proactively connected with your order. So, an email/SMS are shared with you, quoting the order tracking number immediately on dispatch of order.
Should you have any questions on your order until the products are received, our support team will be delighted to receive your call on: 1800 212 6775 (10:00 am to 5:00 pm, Monday to Saturday).
TimbreSonic believes in executing a customer order as soon as practically possible.
To this end, we avail services of India’s major and reputed courier companies. However, time to deliver is influenced by nature of the product/s and the location where our customers are based.
As a broad rule, products are delivered within 7 business days (extends to up to 10 business days, for remote and far-off locations with low courier connectivity).
Timbresonic offers 48 hours for returns and replacement. So, a customer has 48 hours after receiving the product to request for a replacement by calling 1800 212 6775 (10:00 am to 5:00 pm, Monday to Saturday), or by emailing support@timbresonic.com, if the product is:
non-functional due to a manufacturing defect;
dead on arrival;
received in a damaged condition; or
different from the product ordered.
See “Return and Refund Policy” for more applicability, and terms and conditions in this regard.
Please write an email to support@timbresonic.com, providing details of the order, product under repair, and specific query. The team will connect with you to resolve the matter with alacrity.
“Ace” and “Exult” are conveniently portable and support everyday sound and music needs.
“Firebolt” is an ideal speaker for home audio requirements, or one could opt for the formidable “Rhythm” for indulging in occasions of celebrations at home.
“Nova” and “Mojo” are preferred options for mid-to-large parties, and come equipped with their extra bass enabled ultra-powerful speakers relaying deep and punchy music, and a mic to set-up Karaoke singing, and attractive LED disco lights to sparkle the dance floor.
As each speaker is different in functionality, purpose and technical attributes, it is recommended that you identify the speaker suited for your needs from our range, by visiting the related product page, prior to order placement.
Timbresonic speakers pump crisp, powerful and true stereo sounds, and are engineered for optimum performance at peak volumes.
Equipped with True Wireless Bluetooth technology, two speakers of the same type (except for “Exult”) can be mutually connected to set up a surround sound effect and further bolster the strength of speakers’ sounds.
Kindly visit respective product page for details, to match sound capability with your preference. You can also visit our blogs, which are intended to guide your product selection process.
The speakers are equipped with various connectivity options, including mutual connectivity among two speakers of the same type (except for “Exult”), to create surround sound effect.
Please visit each product for specific connectivity options. Broadly the products come equipped with the following connectivity options:
All of our speakers are designed to broadly ensure that you can use them for various purposes, ranging from home audio needs, listening to music, connecting with official work on conference calls, joining webinars, performing religious functions, or partying with friends and loved ones.
As each speaker is different in functionality, specific purpose and technical attributes, it is recommended that you identify the speaker suited for your main requirement, from our range, by visiting the related product page, prior to order placement.
Every speaker has a pleasant lighting arrangement. The visual appeal created by the light from the party speakers adds to the charm of accompanying dance and music.
Our speakers support the requirement of your child for better and true sound. The ideal for home, “Firebolt”, or conveniently portable, “Ace” or “Exult” will support this.
Please visit these product pages to firm up your selection.
Looop is a premium neckband designed to prevent damage from accidental splash or sweat. AerDock also provides similar support from an inadvertent exposure to water.
Please read the product page for details of product capability.
Yes, Looop is designed to ensure that you can use it for various purposes, ranging from jogging, working out at the gym, listening to music, connecting on conference calls, webinars etc.
It is advised to visit the product page for more details.
Yes, the product has powers to summon assistance from Siri and Google voice assistant, to suit your requirements for navigation, calling or playing music.
The product is designed for you to enjoy crisp, clear sound with deep Bass Sleek from Truly Wireless Earbuds that block surrounding noises with superior Passive Noise Cancelling Technology. Enjoy absolutely clear and quality sound regardless of being in noisiest of places
It contains the main product, like the speaker, or neckband, or TWS, a charging cable and user manual or guide for product activation and performance.
Each product has accessories as per listing on the respective product page, which you are requested to visit and read thoroughly, prior to order placement.
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